Frequently Asked Questions
Everything you need to know about upgrading your home spa experience.
What is the standard shipping timeframe for Mesa Steam Showers?
Most orders are processed within 2-3 business days. Due to the size and weight of our units, freight delivery typically takes 7-14 business days depending on your location.
Do I need a professional plumber to install my steam shower?
Yes, we strongly recommend hiring a licensed plumber and electrician to ensure your unit is installed safely and according to local building codes to maintain your warranty.
What is your return policy for large bathroom fixtures?
We offer a 30-day return policy on all uninstalled products in their original packaging. Please note that return shipping fees and a restocking fee may apply to large freight items.
Does my Mesa Steam Shower come with a warranty?
All Mesa units include a standard manufacturer warranty covering parts and components against defects. Specific coverage periods vary by model, typically ranging from 1 to 7 years.
How do I prepare my bathroom for a steam shower unit?
You will need a dedicated 220V electrical line, standard hot and cold water connections, and a floor drain. Detailed pre-installation guides are available for every model we sell.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through partner providers to help make your dream bathroom more affordable.